Refund Policy

Unfortunately, we cannot offer returns or refunds of any Touchwood Design pieces or items for change of mind. If the item is damaged, clear photo evidence must be provided. Damaged items due to postage/transit will only be refunded if courier insurance was purchased at checkout when purchasing your item. 

Our refund on our custom made items are subject to warranty given upon purchase depending on the specific product. Our warranty is given to custom designed items with our signature gloss or satin finish ensuring the product is completely sealed and protected from any movement or further damages due to weather changed and temperatures etc. so no issues will occur during its lifetime. (Please see our warranty page)